Seminar 405

WORKSHOPS, SEMINARS & PRESENTATIONS

Seminar 405

Customer Service: The Ultimate Reward

Course Content:
No one denies the fact that we live in a customer-driven economy. Many strive to achieve and maintain customer satisfaction. Many wouldn’t know how to deliver customer satisfaction if it hit them in a head-on crash. A select few are surviving and thriving because they truly know how to “deliver the goods.”

You will learn how to:

  • Identify the components to customer satisfaction
  • Identify and eradicate those practices and activities that compromise or preclude customer satisfaction
  • Recruit and retain workers who understand the criticality of customer satisfaction
  • Weed out those who are unable or unwilling to consistently contribute to customer service
  • Educate your workforce on the successful components to customer satisfaction
  • Recognize and reward your workforce when they consistently assist your organization in delivering satisfactory customer service
  • Compare your efforts with the competition
  • Grab and secure customer loyalty

Who should attend?

Managers, supervisors and all employees who want to learn the critical components to long-term customer service.

For more information on this seminar, click here to contact The Williams Group
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