It is absolutely impossible to effectively and consistently deliver a world-class product or service in a customer-driven economy in which there is a severe inability to communicate to internal and external audiences. Organizations are realizing that clear, coherent, concise and purposeful communication is key to consistent and continuing productivity and profits. You will learn: What is communication The reasons why organizational communication breaks down Six ways to improve organizational communication Ten communication techniques How to give and receive feedback How to ignore excuses and attack the problem How to take the initiative to solve problems How to announce problems and give bad news How to use communication to obtain desired behaviors from employees